Cancellation Policy
This cancellation policy explains how changes, delays, and cancellations are handled for London moving bookings.
Changing a booking
If your date, time, item list, addresses, access, parking, or floor details change, tell us as early as possible so the correct crew and timing can be planned.
Cancelling a booking
Cancellation fees and notice periods depend on booking timing, crew allocation, and whether work has already been reserved. Customers should contact Beta Relocation as early as possible if plans change.
Delays and waiting time
Waiting time may apply if movers cannot start because of access, parking, customer delay, building restrictions, or missing information.
Same-day bookings
Same-day bookings are time-sensitive and depend on crew availability. Changes or cancellations close to arrival may be treated differently because crew time has already been reserved.
Need help with a London move?
Message Beta Relocation on WhatsApp or call us. Booking and app features will continue to move into the Beta Relocation app as it launches.